Shipping & Delivery

We offer shipping all over the United Arab Emirates.

We will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE."

Before you finalise your order, you will be given to choose your preferred delivery option.

The Standard delivery timeframe is 2-3 business days and we offer it for FREE at the moment.

If you would like to get your items faster, you can choose next day delivery, however it would add additional 30 AED to your final order amount.

For any inquiries, please do not hesitate to get in touch.

Our site "themotionrx.com" will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE."

Return & refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@themotionrx.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We are inspecting all items on return and if there will be any signs of usage or damage to the product or its packaging, it will be shipped back to you with the shipping costs added on your behalf.

You can always contact us for any return question at contact@themotionrx.com

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like Airwaav mouthpiece, Curetape or cupping products are non refundable in it's nature if opened, moulded or used in any way.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.